Customer Support Manager Metrics – Page 2
Roles
All
411
Marketing Manager
99
Chief Financial Officer
98
Financial Analyst
94
Digital Marketing Manager
75
Founder
65
Social Media Marketer
54
Product Marketing Manager
49
Sales Manager
48
Advertising Manager
45
Customer Success Manager
39
Product Manager
37
Chief Revenue Officer
37
Controller
33
Marketing Automation Specialist
30
Accountant
30
Chief Executive Officer
28
Bookkeeper
25
Business Intelligence Analyst
23
Auditor
22
Customer Support Manager
21
Chief Marketing Officer
21
General Manager
18
People Operations
18
Warehouse Manager
17
Chief Operations Officer
17
Account Executive
16
Supply Chain Manager
14
Human Resources Manager
13
Human Resources Specialist
12
Customer Service Representative
12
Logistics Analyst
11
Production Manager
10
SEO Specialist
10
Sales Representative
10
Payroll Specialist
8
Quality Assurance Specialist
7
Manufacturing Engineer
7
Manufacturing Manager
7
IT Manager
6
Treasurer
6
Accounts Payable Specialist
5
DevOps Manager
5
Accounts Receivable Specialist
4
Project Manager
3
Database Administrator
2
Full Resolution Time
Full Resolution Time is the time duration between the ticket...
Gross Margin
Gross Margin is a profitability ratio that measures Gross Pr...
Requester Wait Time
Requester Wait Time is the total combined time a ticket spen...
Ticket Reopen Rate
Ticket Reopen Rate (RR) is the percentage of resolved suppor...
Ticket Reopens
Ticket Reopens shows how many attempts it takes to solve a c...
Ticket Resolution Rate
Ticket Resolution Rate is the percentage of support tickets...
Tickets
Customer Issues, tickets, or incidents, refers to the captur...
Tickets Solved
Tickets Solved is the count of support tickets that a custom...
Time to Value
Time to Value (TTV) measures the elapsed time from when a us...