HubSpot Metrics – Page 2

Emails Clicked is the total number of unique recipients who clicked on any link in an email campaign. It measures audience engagement beyond opens and signals how well your content and calls-to-action are landing.

Emails Delivered is the total number of emails successfully delivered to recipients' inboxes, excluding bounces and unsubscribed contacts. It is the starting point for calculating delivery rate and evaluating list health.

Emails Opened is the count of unique recipients who opened a specific email campaign. Because every downstream action — clicks, replies, conversions — depends on the email being opened first, this metric sets the ceiling for campaign performance.

Emails Sent is the total number of contacts who received your email in a given send. The count excludes previous hard bounces and unsubscribes. Depending on your email platform, it may also exclude contacts flagged for chronic low engagement.

Form Completions is the number of times visitors successfully submit a form on a website. The count shows how many people took a step you asked them to take, such as requesting support, asking for a quote, or joining a list. It helps you judge whether a page, campaign, or offer is producing real responses rather than just visits. It informs decisions about where to place forms, which fields to keep, and which channels deserve more budget.

Form Installs is the total count of forms deployed on your website. Tracking this number gives you a high-level view of the possible form-based interactions with your customers.

Form Interactions is the count of distinct actions users take on a web form, including clicks, field entries, and abandonment events. Tracking this metric reveals where users hesitate or drop off, and helps you identify friction that prevents form completions.

Form Submissions is a count of the number of visitors who fill out a form on your website.

Form Views is the total count of times users have loaded a page or pop-up containing a form, regardless of whether they submitted it.

Form Visibles is the count of the number of times hidden forms or form fields are made visible by the click of a button or another trigger action performed by the user. Often, forms can be hidden until the user reveals them. This can be used to measure the extent of the user’s interest in the website and to target certain user segments.

A lead is an individual who has shown interest in your product or service. Leads do not need to be qualified, meaning there is no consideration yet of need, timeline, budget, or decision-making ability. Lead acquisition is generally categorized as inbound (considered warm) or outbound (considered cold).

A Marketing Qualified Lead (MQL) represents a prospect who has demonstrated sufficient engagement and intent to warrant sales attention, based on criteria established collaboratively between marketing and sales teams. Unlike raw leads or contacts, MQLs have crossed specific behavioural or demographic thresholds that indicate genuine interest in your solution. This metric serves as marketing's primary deliverable to sales and forms the backbone of most demand generation strategies, with teams typically setting targets for both MQL volume and quality measures such as MQL-to-SQL conversion rates.