Customer Support Manager Metrics
Roles
All
383
Chief Financial Officer
99
Marketing Manager
98
Financial Analyst
88
Digital Marketing Manager
72
Founder
57
Social Media Marketer
53
Product Marketing Manager
49
Sales Manager
46
Advertising Manager
42
Customer Success Manager
39
Product Manager
37
Chief Revenue Officer
34
Controller
30
Marketing Automation Specialist
29
Accountant
26
Auditor
23
Bookkeeper
23
Customer Support Manager
21
Chief Executive Officer
21
Business Intelligence Analyst
20
Chief Marketing Officer
19
People Operations
17
Account Executive
16
Chief Operations Officer
13
Human Resources Manager
13
Human Resources Specialist
12
Customer Service Representative
12
Production Manager
10
General Manager
10
SEO Specialist
10
Sales Representative
10
Warehouse Manager
9
Payroll Specialist
8
Quality Assurance Specialist
7
Logistics Analyst
6
Supply Chain Manager
6
Manufacturing Engineer
6
Manufacturing Manager
6
Accounts Payable Specialist
5
Treasurer
5
DevOps Manager
5
Accounts Receivable Specialist
4
IT Manager
3
Project Manager
3
Database Administrator
2
Full Resolution Time
Full Resolution Time is the time duration between the ticket...
Gross Margin
Gross Margin is a profitability ratio that measures Gross Pr...
Requester Wait Time
Requester Wait Time (Calendar) is the total combined time a...
Ticket Reopen Rate
Ticket Reopen Rate (RR) is the percentage of solved tickets...
Ticket Reopens
Ticket Reopens shows how many attempts it takes to solve a c...
Ticket Resolution Rate
Ticket Resolution Rate is the percentage of tickets that wer...
Tickets
Customer Issues, tickets, or incidents, refers to the captur...
Tickets Solved
Tickets Solved is the count of previously open and worked ti...
Time to Value
Time to Value (TTV) measures the duration between when a use...