In a SaaS context, Monthly Active Accounts measures the number of unique accounts, either free or paid, with at least one user who has interacted with an application or platform in a month. Monthly Active Accounts is one measure of the growth of an application’s usage over time and can be used in other contexts as well, for example, in financial forecasting. In this context, Monthly Active Accounts measures accounts accessing forecast dashboards every month.
In SaaS, the Monthly Active Accounts metric should not be used in isolation. It is important to measure Monthly Active Users in conjunction with Monthly Active Accounts. This is because there is a big difference in value and stickiness between an account with 50 users, of whom only 2 are active, and an account with 50 users, of whom 48 are active. The account with 48 active users is more likely to renew and expand their subscription, if we assume that activity is creating value for users.
