Loyalty Metrics
Loyalty metrics and KPIs measure how likely customers are to stay, repurchase, and recommend you. Explore definitions, formulas, and benchmarks for tracking Net Promoter Score, repeat purchase rate, and customer lifetime value.
Loyalty metrics and KPIs measure how likely customers are to stay, repurchase, and recommend you. Explore definitions, formulas, and benchmarks for tracking Net Promoter Score, repeat purchase rate, and customer lifetime value.