Failed Charges Count

Date created: Oct 12, 2022  •   Last updated: Oct 12, 2022

What is Failed Charges Count

Failed Charges Count is the total number of payments that have failed for reasons including declined payments, blocked payments, and invalid payments.

Failed Charges Count Formula

ƒ Count(Failed Charges)

How to calculate Failed Charges Count

In the past year, say your customers had five failed payments per month. Your total Failed Charges Count for the year would be 60.

Start tracking your Failed Charges Count data

Use Klipfolio PowerMetrics, our free analytics tool, to monitor your data. Choose one of the following available services to start tracking your Failed Charges Count instantly.

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How to visualize Failed Charges Count?

Use a line chart to quickly identify increasing trends in Failed Charges over time. If this happens, it is an indicator that you need to address and rectify the increased failed payment rate.

Failed Charges Count visualization example

Failed Charges Count

Line Chart

Here's an example of how to visualize your Failed Charges Count data in a line chart over time.
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Failed Charges Count


Measuring Failed Charges Count

More about Failed Charges Count

Failed Charges Count measures the total number of failed payments in a given time period. Payments can fail for a multitude of reasons. However, the most common reasons for failed payments are card declines, blocked payments, and failed API calls.

Failed payments due to payment declines happen when the card issuer declines the payment, usually due to expired cards or insufficient funds. Blocked payments occur when the card issuer finds suspicious activity or high-risk transactions. Failed API calls indicate that your integration of your payment gateway may have errors.

Track your Failed Charges Count over time to regulate your transactions and flag down high rates of failed payments which may indicate questionable traffic or integration bugs with your payment gateway.

Failed Charges Count Frequently Asked Questions

How do you reduce failed payments from your customers?

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To reduce failed charges from your customers, follow these best practices:

  • Notify your customers when their payment fails, and indicate the fields they should fix, such as incorrect card details or incorrect address
  • Make it easy for customers to update their payment information
  • Remind your customers when it is time to update their payment information

Recommended resources related to Failed Charges Count

Read the documentation on payment failures from Stripe.

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