Failed Charges

Date created: Oct 12, 2022  •   Last updated: Oct 12, 2022

What is Failed Charges

Failed Charges represents the total monetary value of any payments that have failed for reasons including declined payments, blocked payments, and invalid payments.

Failed Charges Formula

ƒ Sum(Failed Charges)

How to calculate Failed Charges

In the past month, assume you experienced three failed payments of $100, $150, and $300 due to declined payments. Your total Failed Charges would be $550 for that month.

Start tracking your Failed Charges data

Use Klipfolio PowerMetrics, our free analytics tool, to monitor your data. Choose one of the following available services to start tracking your Failed Charges instantly.

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How to visualize Failed Charges?

Use a summary chart to track the total value of Failed Charges in a time period and compare it to a previous time period. You should always aim to have a decreased or flat amount of failed charges compared to the past.

Failed Charges visualization example

Failed Charges


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vs previous period

Summary Chart

Here's an example of how to visualize your current Failed Charges data in comparison to a previous time period or date range.
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Failed Charges


Measuring Failed Charges

More about Failed Charges

Failed Charges measures the total dollar value of all failed payments in a given time period. Payments can fail for a multitude of reasons. However, the most common reasons for failed payments are card declines, blocked payments, and failed API calls.

Failed payments due to payment declines happen when the card issuer declines the payment, usually due to expired cards or insufficient funds. Blocked payments occur when the card issuer finds suspicious activity or high-risk transactions, such as incorrect CVV or incorrect postal code. Failed API calls indicate that your integration of your payment gateway may have errors.

Track your Failed Charges over time to regulate your transactions and flag down high rates of failed payments which may indicate fraudulent traffic or integration bugs with your payment gateway.


Failed Charges Frequently Asked Questions

How do you reduce failed payments from your customers?

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To reduce failed charges from your customers, follow these best practices:

  • Notify your customers when their payment fails, and indicate the fields they should fix, such as incorrect card details or incorrect address
  • Make it easy for customers to update their payment information
  • Remind your customers when it is time to update their payment information

Recommended resources related to Failed Charges

Read the documentation on payment failures from Stripe.

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