Date created: Oct 12, 2022 • Last updated: Oct 12, 2022
What is Charges?
Charges refers to the total revenue you earn from payments, after deducting any fees, refunds, transfers, and disputes. Sometimes also known as Net Charges, this metric is your view of net earnings collected through a payment gateway.
How to calculate Charges
In the past week, you received payments from three customers who each paid you $1,000. Assuming there were no deductions from these payments, your total Charges for the week would be $3,000.
Start tracking your Charges data
Use Klipfolio PowerMetrics, our free analytics tool, to monitor your data. Choose one of the following available services to start tracking your Charges instantly.
How to visualize Charges?
You can use a bar chart to segment your Charges data, by currency, country, or card network for example. This lets you organize your data to make it easier to observe where most of your charges are coming from.
Charges visualization example
More about Charges
Charges is a single metric that gives you the sum of revenue you have collected from your customers through a payment gateway such as Stripe, Authorize.net, or Paypal. This metric shows your net charges after deducting refunds, disputes, and other valid deductions from your payments.
Charges are essentially a request for payment from your customer. There are three types of charges: Direct Charges, Destination Charges, Separate Charges and Transfers. Each of these charge types have different ways of enabling customers to make payments:
- Direct charges generally occur when the customer directly makes a payment to you without being exposed to your payment platform, for example: making a purchase on an e-commerce website.
- Destination charges refer to situations where customers are exposed to your payment platform in order to make the payment in exchange for the products or services you provide. Common use cases are ride-sharing apps.
- Separate charges happen when there may be more than one user your customer makes a payment to, often seen when customers add multiple products to their shopping carts from different vendors.
Charges Frequently Asked Questions
What’s the difference between Charges and Payments?
You charge your customer for purchasing your product or service, while the customer makes a payment to fulfill your charge.