Sales Manager
Roles
CAC Payback Period
CAC Payback Period is the time it takes for a company to ear...
Call Volume
Call Volume is the count of both incoming and outgoing calls...
Call-in Rate
Call-in Rate is the average number of inbound calls received...
Cart Abandonment Rate
Cart Abandonment Rate is the percentage of shopping sessions...
Contact to Customer Conversion Rate
Contact to Customer Conversion Rate is the percentage of con...
Customer Effort Score
Customer Effort Score (CES) is a measure of how easy or diff...
Customer Satisfaction
CSAT is a measure of the level of satisfaction that a custom...
Customers
One of the most fundamental metrics, Customers is the total...
Expansion MRR Growth Rate
Expansion Monthly Recurring Revenue (MRR) Growth Rate measur...
First Response Time
First Response Time (FRT) is the average amount of time an a...
Gross Revenue Retention Rate
Gross Revenue Retention (GRR) Rate is the percentage of recu...
Leads
A Lead is an individual who has shown an interest in your pr...