Human Resources Metrics

The most important HR and people operations metrics and KPIs. Learn about which ones are best for you, vote, and contribute your own.

Sales and Marketing to Revenue Ratio

The Sales and Marketing to Revenue Ratio represents the percentage of total revenue that a company invests in its sales and marketing activities. This metric serves as a critical indicator of how efficiently a company is acquiring and retaining customers relative to the revenue those efforts generate. It encompasses all costs associated with customer acquisition, including advertising spend, sales team compensation, marketing technology, promotional activities, trade shows, content creation, and customer relationship management systems. This ratio is particularly valuable for assessing the scalability and sustainability of a company's growth strategy. A well-optimised ratio indicates that the company is investing appropriately in revenue-generating activities without over-spending on customer acquisition, while maintaining the ability to compete effectively in its market. The metric also provides insight into a company's operational maturity and its ability to generate profitable growth over time.

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Time to Fill

Time to Fill measures the complete duration from when a position becomes available until it is successfully filled with an accepted candidate. This comprehensive metric captures the entire talent acquisition lifecycle, including job approval processes, posting periods, candidate sourcing, screening, interviewing, decision-making, and offer acceptance. As a foundational HR metric, Time to Fill serves as a barometer of organisational hiring efficiency, market competitiveness, and recruitment process effectiveness. It provides critical insights into resource allocation needs, process bottlenecks, and market conditions that directly impact business operations and strategic planning.

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Time to Hire

Time to Hire measures the duration between when a selected candidate first enters your hiring pipeline and when they accept your job offer. This metric evaluates your organisation's speed and efficiency in moving preferred candidates through the hiring process, serving as a critical indicator of HR execution capability, competitive market positioning, and talent acquisition effectiveness. Unlike Time to Fill, which measures the complete recruitment cycle from job posting to offer acceptance, Time to Hire specifically focuses on how quickly you can secure top talent once they've been identified.

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