Chief Operations Officer
Roles
Bed Occupancy Rate
The Bed Occupancy Rate is a fundamental metric in healthcare...
Billable Utilisation
In an hour-based agency, the billable utilisation serves as...
Cash Conversion Cycle
The Cash Conversion Cycle, also knows as Cash-to-Cash Cycle...
Customer Satisfaction
CSAT is a measure of the level of satisfaction that a custom...
General and Administrative to Revenue Ratio
The General and Administrative to Revenue Ratio measures the...
Gross Margin
Gross Margin is a profitability ratio that measures Gross Pr...
Inventory Turnover
Inventory Turnover measures how often, in a given time-perio...
Manufacturing Cycle Time
Measures the time it takes for manufacturing to produce a gi...
Net Promoter Score
Net Promoter Score (NPS®) is a measure of a customer base's...
On-Time In-Full
On-Time In-Full (OTIF) delivery rate measures the percentage...
On-time Delivery
On-time delivery measures the percentage of orders delivered...
Patient Readmission Rate
Patient Readmission Rate is a key performance indicator in h...