What is the difference?
Charges vs Charges Count
Charges
Charges Count
What is it?
Charges represent the total amount of customer payments processed through your payment gateway, net of refunds, disputes, and reversals. Depending on the payment platform, Charges may be reported before or after processing fees; in analytics and finance contexts, this metric is often aligned with net charges collected rather than gross payment volume. Charges reflect the actual value of customer payments successfully processed and retained through a payment system.
Changes Count measures the total number of Charges you have made to your customers. Use this metric to have an overall view of how many payments you have accepted from your customers for the products or services you sold.
Who is it for?
Categories
Formula
Example
In a given week, three customers each successfully pay $1,000 through your payment gateway. Assuming no refunds, disputes, or reversals occurred during that period, your total Charges for the week would be: $1,000 × 3 = $3,000
At the end of the month, you total your Charges and see that you have charged 500 customers for your services. For this month, your Charges Count would be 500.
Published and updated dates
Date created: Oct 12, 2022
Latest update: Jan 29, 2026
Date created: Oct 12, 2022
Latest update: Apr 4, 2023